Order Cancellation Policy
Last Updated: August 5, 2026Because most of our products are handcrafted, made to order, or perishable (fresh flowers and garlands), our cancellation window is shorter than typical online stores. This page explains when and how you can cancel an order.
1General Cancellation Rule
2Cancellation Windows by Product Type
| Product Type | Cancellation Possible? |
|---|---|
| Made-to-order / handcrafted items | Yes, only before production/dispatch begins (typically within a few hours of order placement) |
| Fresh flowers & garlands | Yes, only before sourcing/preparation begins — this window is shorter due to same-day/next-day handling |
Because production and preparation can begin soon after an order is placed, we recommend contacting us as early as possible if you need to cancel.
3How to Request a Cancellation
- Email us at info@srishti.in or call us with your order number as soon as possible after placing the order.
- We will confirm whether your order is still eligible for cancellation based on its current processing status.
- If eligible, we will confirm the cancellation and initiate your refund.
4Refunds for Cancelled Orders
Approved cancellations are refunded to your original payment method via Razorpay. Refund timing depends on your bank or payment provider once the refund is initiated on our end.
5Cancellations Initiated by Us
In rare cases, we may need to cancel an order — for example, due to stock unavailability, a pricing error, or an undeliverable address. If this happens, we will notify you and process a full refund for the affected order.
Contact Us
To request a cancellation, contact us with your order number as soon as possible:
Srishti Marketplace
No 10, Srinivasan Street, Anna Nagar, Tolegate,
Little Kanchipuram, Tamil Nadu 631501, India
Phone: +91 6384556104
Email: info@srishti.in
